Cross-Border E-Commerce Support
KARDOO delivers multilingual, multi-timezone professional customer service outsourcing for e-commerce brands going global.
From customer inquiries to order processing — one-stop operational support for worldwide growth.
Pain Points
Going global is full of opportunity, but operational hurdles can hold you back
Building an overseas support team means high labor, office, and management costs that SMEs can hardly afford.
Finding customer service reps who are fluent in foreign languages and culturally aware is extremely difficult.
Maintaining uniform quality across phone, email, live chat, and social media channels is a constant challenge.
Global customers span multiple time zones, making shift scheduling complex and service continuity hard to guarantee.
Services
Comprehensive e-commerce outsourcing services so you can focus on your core business
Covering English, Vietnamese, Chinese, Japanese, Korean, Thai and more. We provide 24/7 real-time support via live chat, email, and phone for your global customers.
From order confirmation and logistics tracking to returns and exchanges — end-to-end precision management to boost satisfaction.
Professional pre-sales consultation and product recommendations to boost conversion and turn your support center into a profit driver.
In-depth customer behavior analysis providing operational insights and decision support to drive continuous business growth.
Professional management of customer interactions on Facebook, Instagram, TikTok and more to protect your brand reputation.
Multilingual user-generated content moderation to ensure platform compliance and brand safety.
Dedicated remote assistants to handle admin tasks, email management, scheduling and back-office operations for your team.
Why KARDOO
Professional, efficient, reliable — your global operations partner
Save up to 65% in operational costs compared to building an in-house overseas team. No recruitment, office space, or equipment overheads — scale your team flexibly on demand.
Go live in as fast as one week. Our proven recruitment and training pipelines ensure a smooth, efficient journey from briefing to full operations.
Support in English, Vietnamese, Chinese, Japanese, Korean, Thai and more. Every agent passes rigorous language proficiency assessments for natural, fluent communication.
Leveraging our Vietnam operations center's timezone advantage, we flexibly cover every timezone worldwide. Wherever your customers are, they get instant responses.
Dedicated QA teams monitor and evaluate service quality daily. Regular data reports ensure standards are consistently met and exceeded.
Custom service plans built for your industry and scale. From 1 to 100 agents, flexibly scale up or down as your business demands.
Native integration with Shopify, Amazon, Gorgias, Zendesk and other major e-commerce and customer service platforms — zero switching cost.
Process
From consultation to launch, we walk with you every step of the way
Deep dive into your business model, customer base, and service requirements. We evaluate existing workflows and craft a bespoke plan.
We handpick agents from our talent pool who match your industry experience and language requirements, aligned with your brand voice.
Focused training on your product knowledge, service processes, and tools to ensure the team integrates quickly and effectively.
Team goes live with full QA oversight. Regular reviews and optimization to continuously improve customer satisfaction.
Industries
Whatever your industry, we have a specialized service team ready
Testimonials
"After switching to KARDOO, our support costs dropped 60% while customer satisfaction actually improved. The team responds fast and communicates in flawless English."
"From plan confirmation to team launch in under two weeks — KARDOO's execution speed is impressive. The agents' product knowledge is rock solid."
"Multilingual support was always our pain point. KARDOO built us a trilingual 24/7 team covering Chinese, English, and Vietnamese. Complaint rates dropped significantly."
About KARDOO
KARDOO Services is headquartered in Ho Chi Minh City, Vietnam, with a management center in Changsha, China. We specialize in delivering high-quality cross-border operational support for global e-commerce businesses.
Leveraging Vietnam's rich multilingual talent pool and cost advantages, we provide end-to-end BPO services — from customer consulting and sales support to order processing and data analytics.
Our mission: empowering global business operations through localized professional services.
Client success drives everything we do
Rigorous quality standards and training
Embracing technology, always improving
Open communication, data-driven decisions
Tell us your needs and we'll deliver a tailored solution within 24 hours.